MYDIN Privacy Statement on Personal Data Protection Act 2010

What This Privacy Statement Explains

What Kind Of Personal Information Are Collected

The Source of Personal Information

When And How We Collect Your Personal Information?

We may collect Personal Information directly from you when you:-

a) Communicate with us via MYDIN Careline
b) Register or subscribe to MYDIN Meriah Card and/or SAM'S Family Card membership or our newsletters
c) Participate in any of our surveys, competitions, contests or loyalty programs run/organized by us
d) Register interest and/or request for information
e) Respond to any marketing materials
f) Commence a business relationship with us (for example, as a service provider/business partner)
g) Visit any of our Hypermarkets or Malls
h) Visit or browse our websites
i) Lodge a complaint or provide feedback to us
j) Other than personal information obtained from you directly (as detailed above)
k) We may also obtain your personal information from third parties we deal with or are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

How We Use Your Personal Information

Disclosure of Personal Information

Save in accordance with this Privacy Statement and except as permitted or required under any enactment, law, statute or regulation, we will not use or disclose your Personal Information without any prior consent (implied and/or express).

Direct Marketing

If you have once given us your personal information, you may receive from us or from our associate companies from time to time sms, email and direct mailings containing promotional materials. If you do not want to receive them, please contact to our MYDIN Careline. You may be asked to indicate your preference before signing up for any of our paid services or business transactions.


What If Personal Information Provided By You Is Incomplete?

In situation where indicated, the provision of personal information is compulsory to enable us to process your application/membership for our Products and/or Services, the failure of you to provide us such obligatory information, will necessitate the rejection of your application/membership for want of information. In such circumstances, we reserve our right to reject your registration and/or application without providing you any reason(s) whatsoever.

Your Rights To Access And Correct Your Personal Information

Subject to the compliance of certain and terms and conditions, we will grant you access to your personal information if it is either:-

a) Inaccurate,
b) Incomplete,
c) Misleading; or
d) Not up-to-date,

You may make a request to us by contacting MYDIN Careline via the contact number provided below or dropping in into any of our nearest Hypermarkets or Malls and fill in the appropriate forms.

We shall endeavor to comply with your request to access and/or made all reasonable correction to your personal information within 21 days upon receipt of the same. Please note, a processing fee may be applicable to comply with your request.

Your Obligations

You are responsible for providing accurate and complete information to us about yourself (i.e. personal information) and updating this personal information as and when it becomes inaccurate, outdated or incomplete by contacting the MYDIN Careline via the contact number provided below or dropping in into any of our nearest Hypermarkets or Malls and fill in the appropriate forms.


Links to Third Party Websites

Please be informed that this Privacy Statement applies solely to MYDIN’s group Websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

Updates to Our Privacy Statement

We reserved the right to amend this Privacy Statement from time to time and the updated version shall apply and overrides any and all previous versions, including but not limited to, leaflets or hard copy versions.

Please check our website regularly for additional information on our most up-to-date policies and practices that may be applicable to you.

Our Contact Details

Should you have any queries, concerns or complaints in relation to this Privacy Statement, kindly contact us at the MYDIN Careline from 9.00 am – 10.00 pm at the following contact points:

Designation : Mydin Careline
Telephone : 1300-30-8786
Email : customerservice@mydin.com